What happens if a bottle breaks? Are shipments secure?

Vende-Vino.com ships all its orders in recyclable cardboard packaging specially designed to protect bottles during transport and minimize the possibility of breakage.

However, glass bottles are fragile and sometimes break. All our shipments are guaranteed and insured against loss or breakage for 100% of their value, so we guarantee perfect delivery of the purchased product. In case of breakage, the order will be replaced at no cost to the customer.

Similarly, we offer the possibility of returning or replacing part or all of your order in case the wine received was not in good condition or simply did not meet your expectations.

Can I return an order?

Of course you can! If the wine you ordered has any problem (damaged cork or labels, for example), you should contact us to report it as soon as possible and within a maximum period of 15 days from receiving the order. Once the problem is confirmed, we will replace the “defective” products with identical ones or, if you prefer, with another product of the same value. The defective bottle will be collected by our transport company, at no cost to you, but you must prepare the package in the box in which you received it to avoid incidents during transport, and indicate our warehouse address and the order number to which the affected product corresponds:

If the reason for the return is simply that the wine is not to your liking and you wish to return the remaining bottles, you must send it to the same address mentioned above, within a maximum period of 15 days and bear the transport costs. Once we receive the order and verify that everything is correct, we will proceed to refund the total amount of the order, deducting the cost of shipping expenses from our warehouse to the indicated address.

Return Conditions

Returns of the following products will not be accepted, as established by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws:

a) The provision of services, once the service has been completely executed, when execution has begun, with the express prior consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been completely executed by the business owner, they will have lost their right of withdrawal.

b) The supply of goods or provision of services whose price depends on financial market fluctuations that the business owner cannot control and that may occur during the withdrawal period.

c) The supply of goods made according to the consumer and user’s specifications or clearly personalized.

d) The supply of goods that may deteriorate or expire rapidly.

e) The supply of sealed goods that are not suitable for return for health or hygiene protection reasons and that have been unsealed after delivery.

f) The supply of goods that after their delivery and taking into account their nature have been mixed inseparably with other goods.

g) The supply of alcoholic beverages whose price has been agreed at the time of concluding the sale contract and that cannot be delivered before 30 days, and whose real value depends on market fluctuations that the business owner cannot control.

h) Contracts in which the consumer and user has specifically requested the business owner to visit them to carry out urgent repair or maintenance operations; if, during that visit, the business owner provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must apply to such additional services or goods.

i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

j) The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

k) Contracts concluded through public auctions.

l) The supply of accommodation services for purposes other than serving as housing, goods transport, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or execution period.

m) The supply of digital content that is not provided on a material support when execution has begun with the express prior consent of the consumer and user with their knowledge that as a consequence they lose their right of withdrawal.

All merchandise must be returned in its packaging and with the original seal, with all the accessories it contains, in perfect condition and protected. Otherwise, Vende-Vino.com reserves the right to refuse the return.

The user will be responsible for the decrease in value of the goods resulting from handling them differently from what is necessary due to their nature, characteristics or operation. For example, returning the product with breaks, or damage caused by their fault or negligence.